- What
information do I need to provide to order an
account?
- What
methods of payment do you accept?
- What are
my payment term options?
- Is there
a minimum term commitment?
- How do I
cancel my hosting account?
- How
quickly will my account be set up after I sign
up?
- What if I
order a new web hosting account, but I don't hear from
you. What should I do?
- Do you
provide technical support?
-
- What information do I need
to provide to order an account?
During the order process, you will be asked to provide
the domain name you want to register or transfer, and the
contact and domain ownership information for the person
responsible for the account. You will need your credit
card number and expiration date in order to pay for your
hosting account.
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- What methods of payment do
you accept?
We currently accept the following:
- Visa
- MasterCard
- Discover
- Check or Money
Order
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- What are my payment term
options?
All payments are annual. There are no contracts. You can
cancel your account at any time.
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- Is there a minimum term
commitment?
No, there are no minimum term commitments.
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- If I want to cancel my
account, how do I do it?
Send us an email advising us via the Contact link on the
main page.
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- How quickly will my account
be set up after I sign up?
ThePoodles.com strives for a setup time of no more than 4
hours per order. If an order is placed during normal
business day hours, orders may be processed in only a few
minutes. If an order is placed in the middle of a night,
when the least number of staff is on-site, orders may
take longer to process, but never longer than 8 hours.
You will receive a welcome email once the setup process
is complete.
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- What if I order a new web
hosting account, but I don't hear from you. What should I
do?
If you do not receive an email from us within 24 hours of
signing up, please email us. Please include your domain
name and contact information in your email.
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- Do you have technical
support?
Yes, our support staff that is available to you 24/7 by
email and will respond as quickly as possible.
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